COVID-19 Shipping Delays
COVID-19 ANNOUNCEMENT - Due to the stay-at-home order, our distribution center may experience a delay so our normal 24-48 processing hours can take up to the full 72 business hours (not including weekends and holidays) before a package is shipped out.
Please note that some orders will still process normally within 24 hours but there is no guarantee.
Once a package is ready for shipment, a tracking email will be sent out and it can take up to 5 days for the information to update as it will be handed off the shipping carrier.
The good news is we are still open for business and making some changes to how we can operate to focus on the safety of our employees and all of our awesome customers!
We have placed additional steps for sanification of the facility and hygiene practices include social distancing protocols for our staff.
NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time.
Please note that delays might occur with your order so we recommend to wait patiently for up to 5 business days for Tracking to update once you have received a Tracking email.
Because of the current COVID19 situation, shipping times and companies are operating differently and unexpectedly.
Delays are happening worldwide, for many products.
For international orders, we noticed that products get to the US/CA/EU pretty fast, but it seems that the couriers are severely understaffed at this time as shipments have been slowing down.
We will update if there are any news regarding the current situation. We greatly appreciate your patience and understanding.
Rest assured, we partner with ROUTE Shipping insurance.
Add ROUTE to your cart and fully protect your package from Lost, Stolen and Damage.