Shipping & Tracking
Can you ship items to my country?
International shipping is available to most countries, we ship to over 200 countries. If we can NOT ship to your location, we will contact you.
How long is the delivery time?
We process your order in 1-2 working days. Delivery takes around 7-14 working days depending on your shipping address. Sometimes, delivery takes longer due to the nature of shipping with transit and potential customs checks the parcel needs to go through.
When is my tracking number available?
After processing your order in 1-2 working days you will receive an email with your tracking number.
My tracking number is not working?
If your tracking is not showing or can't be found, it's not available in the carrier’s system yet. Your parcel has an allocated tracking number, as soon as the parcel is scanned onto its first mode of transport tracking will be visual.
Payment & Returns
How can I change or cancel my order?
Please contact us on firstname.lastname@example.org to get in touch.
Do I have to pay import tax?
Yes! If your country’s local law requires you to pay certain duties and import tax, you will be responsible for paying such fees
Do your knives require any maintenance?
Yes, please remember to re-sharpen the knife blade periodically. We strongly suggest you to hand wash and wipe the blade completely dry after use. Corrosion can occur if moisture is left to sit on the blade overnight. Do not use your knife on hard objects and surfaces such as granite or glass.
Are these knives originally from Asia?
We only source our knives in Asia due to the strong expertise and quality available. Combined with the strong heritage of Damascus steel in Japan.