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Got a Question?

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1. How long are shipping times?

Orders usually take 1 to 5 business days to be processed.

Delivery time in normal conditions takes 1 to 4 weeks.

Due to high demand of our products, shipping time may vary from 3 to 5 weeks depending on the destination.

The tracking number is available for most of the countries and will be sent to you through email. It may take up to 7 business  days during peak season due to shipping company delays.

In some cases, shipping time may expand to 5-7 weeks depending on the product, the period of the year and customs clearance delays.

Please be patient, we work hard to get our product to you as soon as possible.

If your order has not arrived after 60 days of being shipped, please contact our support team at


2. What's your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

3. Can I cancel my order?

Cancelations are possible within the timeframe for process your order . If your order is already been processed/shipped and has he tracking number assigned to the package it is not possible to cancel the order.


4. Do you offer exchanges?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  we will contact you as soon as possible.


Tax and customs fees:

Fees will probably apply on goods imported and is governed by the laws of your country. Chefs Atelier is not responsible for all sales taxes. Customs cost depends on the destination country and the laws of that country, you need to do research on the laws and practices in your country.

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Hammer Serbian Butcher Knife

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