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Shipping Insurance & Handling

Shipping policy

WHEN WILL BE MY ORDER PROCESSED?

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 7-24 business days for delivery, depending on your location.

UNEXPECTED DELAYS

All shipping times exclude clearance/customs delays. Your order may take additional days during peak periods. Please contact us if your package is taking too long to arrive to assist you in any way we can.

Can I cancel my order?

Cancelations are possible within the timeframe for process your order . If your order is already been processed/shipped and has he tracking number assigned to the package it is not possible to cancel the order.

 

To provide more safety and assurance for our customers, we’re happy to announce that Chefslifestyle is now integrated with Route

A shipping insurance company that offers complete shipping protection

 Route Shipping Insurance is an optional add-on for our customers but acts as a low-cost option with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages.

Route+ offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1% for carts greater than $100).
With Route+ you don't have to worry about what to do if your order is lost, stolen, or broken. Simply file a claim, and we will refund or reorder your item(s).

In the event that your package is lost, damaged or stolen, Route will either send a new order out to you or reimburse you for the totality of what you’ve paid (minus the fee you’ve paid for Route).

  What makes Route stand out is its quickness and efficiency in reimbursing the customer.

Regularly, lost, damaged or stolen package claims with couriers (like USPS/Fedex) can take 14-21 business days to resolve.

 Route, on the other hand, offers a one-click claim form solution that takes under 5-10 minutes to complete, and once a claim is submitted and verified, Route will send a new package or reimburse the customer within 24 hours.

 

Watch our Kaori in action!

Super Sharp and Lightweight!

Kiyomi Series - Limited Edition

The Sharpest Knives Ever!

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